The Customer Discovery Fix:

Improve Your Customer Discovery for Fast Insights You Can Trust

Flat rate pricing, no need for ongoing costs.

Your startup Product team is expanding into new features, tiers or a second product.

You’ve been talking to customers already - even a lot of customers. But you’re still struggling to trust your insights for making big, risky decisions.

My tested processes fix your discovery to get you the insights you’ve been waiting for - faster than reading another book.

You’re running frequent customer discovery, but it’s not enough.

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You don’t trust your insights enough to make big upcoming product decisions

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You’re underwhelmed by your insights. Nothing feels “wow,” or makes product decisions easier

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Time is running out, and some parts of customer discovery still take too long

Learn my system to get insights you can always trust - and make product decisions easy.

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My system makes it nearly impossible to fail at getting insights you trust, every time

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Get personalized, practical guidance to improve your process and technique in days, not weeks

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Make decisions faster and easier with clear insights that move the business

Trusted by companies backed by Europe’s top VCs

FAQs

  • Yes! I personally walk you through these steps and work with you in individual sessions to make sure we fix your team’s unique insights challenges

  • Anything that takes founders away from directly moving the business needle needs to make impact - I get it! I only require roughly 4 hours from you over two weeks to make this work.

  • My work sessions with teams like yours run better with smaller groups. But I do recommend inviting anyone who has regular insights-gathering sessions with users - the people whose insights reliability you want to improve. For some teams, this is just the founder. For others, there are 10 people running research now and then - and they should all join. Just make sure that whomever you choose is able to be present for the 2 most important workshop sessions.

  • Yes, but just a little bit! I promise not to take too much of your time. Once we decide to work together, you’ll get a clear list from me of the items that you would ideally share with me before our time together starts so that I can audit your process and get things moving, fast.

  • I have to charge an additional fee for addressing discovery challenges beyond the scope of this package. If other challenges are equally important for you, let’s discuss it in your first call with me.

  • Other Customer Discovery startup consultants haven’t…

    🚀 Founded, scaled and sold a business
    📈 Spent 8+ years focused on supporting only early-stage startups
    🧰 Worked in Marketing and Design roles as well as Research to understand how research gets used
    🏆 Been the Head of User Research at a SaaS startup

    I’m equally passionate about helping businesses become successful as I am about solving user problems.

Fix Your Customer Discovery, Get Insights You Can Trust

Proven processes, tested techniques, templates and systems for fast improvement, plus 1-on-1 guidance.

My process

  • I audit and assess your current insights processes

  • We work through your biggest mistakes and fix them fast in two workshops and individual feedback sessions for you and your team

  • I level up your discovery process with proven checks of risk, reliability and total evidence before big decisions are made

What you get:

  • Complete evaluation of weaknesses in your unique insights processes today

  • Step-by-step custom plan that helps you fix major discovery issues in days, not months

  • Process guides and templates for reliable insights from your next sessions

  • Decision-making framework for weighing insights and faster decisions