Knowing Your Customer Is the Ultimate Growth Hack

I help growth-ready teams nail Customer Discovery with efficient, repeatable systems and AI.

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Hi, I’m Caitlin.

I work with teams that are sick of wasting time trying to figure out customers (and not seeing metrics move).

My clients are teams that do customer research already. They think they know what to do, but then…they don’t get great results.

I bet you’re putting in the effort—running customer calls, gathering feedback—but still hitting a wall when it comes to making key product decisions. Maybe you don’t know why customers choose them, or worse, why they don’t.

Does that sound familiar?

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I’ve been there. As Head of User Research at a Spotify-backed SaaS company, I saw how so few valuable insights were being used to push product and marketing forward.

So I dug in to figure out what “just enough” research looks like for teams that need to grow ASAP.

I’ve established multiple research teams, trained 250+ Designers and Product people, and built (and sold) a business. Every tactic I teach has been tested in the real world—no fluff, never just theory.

Here’s what I’ve learned over the years:

The world’s best products come from teams that know their customers better than everyone else. (Duh.)

But the customer discovery to help a product grow can be done faster than you think.

Do you want to know how?
I offer a few kinds of training to support you 👇👇👇

PRODUCTS & SERVICES

AI for Customer Research

My guidance on AI is trusted by teams from Lufthansa Airlines and Spotify, to major agencies around the world.

Team Training: Custom or Select Topics

Custom team training or choose from my popular “hot topics” workshops. I’ll train your team to finally make AI work for you across research tasks.
From €500

Book a free chat

AI for Customer Research Course

Sign up for the only course that walks you through AI customer research workflows to get you from mediocre, inconsistent output to cutting >50% of your manual work.

Save your spot!

Custom Team Upskilling

Workshops Targeted To Your Team

I teach Design and Product teams to set up repeatable systems for customer discovery. You’ll rapidly improve the quality and speed of all your discovery and experimentation.

Book a first free chat

A few companies I’ve worked with

What my clients say

"Caitlin helped Soundtrack Your Brand refocus our strategy towards the customer segments where we had the strongest product-market fit, and thereby unlocking our successful and capital-efficient growth trajectory coming out of the Covid crisis."

Ola Sars, Founder & CEO of Soundtrack and Beats Music
"Caitlin greatly enhanced our experimentations by bringing much-needed clarity to our testing process. Her flexibility and adaptability were incredibly helpful to run a successful UX sprint tailored to our needs."

Jean Ochel, Co-founder of Aumio
"Caitlin's work was actionable and we could see the impact she had on the team right away. She has a thorough understanding of startup culture and corresponding challenges, so it was easy to dive in straight away."

Loic Tse, Product Manager at Relive
"I've struggled a lot with finding a repeatable pattern for customer research or even formulating "a" pattern to use in a specific research project. The workshops gave a lot of ideas and concrete workflows I've been able to (partly) implement in my work already. I think the best part of Caitlins workshops was that...she always presented concrete blueprints and examples of applying them."

Ilkka Särkiö, Senior Product Manager at Supermetrics
"Of course, she has a wealth of knowledge: best practices, templates, etc, but the most important thing I learned from her was how to prioritize the right kind of research for our product's business goals and north star. She also shared valuable advice on how to disseminate insights company-wide. I can't wait to schedule more time with Caitlin. Every single time I leave a session with her, I'm able to say to myself, "Ok. Great. I know exactly what to do now. Let's go."

Ewing Taylor, Senior Content Designer at Yubo
"She provides excellent guidance - identifies areas and suggests approaches to take to have the most impact in the shortest time. Many times, I’ve been very thankful we’ve been able to lean on Caitlin’s experience & support rather than trying to re-invent the wheel and wasting time. All this time she has also delivered high quality research that have had a great impact on the business."

Olga Hörding, Head of UX Research and Design at ManyPets, ex-Typeform
"I've had the pleasure of working with Caitlin in multiple companies now. I can say with no reservation that she is a consummate professional with a highly tuned sense of what good research can bring into a project, a team, and a company. She is a genuine pleasure to work with and to know. I will continue to ask for her help whenever research expertise is needed."

Lidia Oshlyansky, CPO at Gilion, ex-Spotify

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AI can do customer discovery well. You need to know how to use it.

I’m doing the AI testing you don’t have time for.

(So you can implement AI where it has impact, fast).

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I never let people leave empty-handed 🤝

All the companies you admire interviewed customers first. Learning to ace interviews that tell you what customers need and why they chose you (or didn’t) can be make or break for early teams.

Here’s a script you can run with TODAY 👇

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